Terms & Conditions

Last Updated: January 28, 2025

Welcome to SmartInfra. These Terms and Conditions ("Terms") govern your use of our website smartinfrastructurehub.com and the purchase of our smart infrastructure products and services. By accessing or using our website and services, you agree to be bound by these Terms.

1. Definitions

• "Company," "we," "our," or "us" refers to SmartInfra, registration number 23469950
• "Customer," "you," or "your" refers to the individual or entity using our services
• "Products" refers to smart infrastructure solutions, IoT devices, and related equipment
• "Services" refers to installation, support, maintenance, and related services
• "Website" refers to smartinfrastructurehub.com

2. Acceptance of Terms

By accessing our website, placing an order, or using our products and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and Refund Policy. If you are entering into this agreement on behalf of a company or organization, you represent that you have the authority to bind such entity to these Terms.

3. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.

4. Account Registration

To access certain features of our website or purchase products, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

5. Product Information and Availability

We strive to provide accurate product descriptions, specifications, and pricing. However:

• Product images are for illustrative purposes and may vary slightly from actual products
• Technical specifications are subject to change without notice
• Product availability may vary
• We reserve the right to limit quantities
• Prices are subject to change without notice
• We reserve the right to discontinue products at any time

6. Orders and Pricing

6.1 Order Acceptance

Your order constitutes an offer to purchase products. We reserve the right to accept or reject any order for any reason. Order confirmation emails do not constitute acceptance. Acceptance occurs when products are shipped or services are provided.

6.2 Pricing

All prices are listed in USD and are subject to change without notice. Prices do not include:

• Applicable taxes
• Shipping and handling fees
• Installation costs (unless specified)
• Customs duties or import fees for international orders

6.3 Payment

Payment is required at the time of order. We accept major credit cards and other payment methods as indicated on our website. By providing payment information, you represent that you are authorized to use the payment method.

7. Shipping and Delivery

• Shipping times are estimates and not guaranteed
• Title and risk of loss pass to you upon delivery to the carrier
• We are not responsible for delays caused by carriers or customs
• You are responsible for providing accurate delivery information
• Undeliverable packages may be subject to additional fees
• International customers are responsible for customs clearance and import duties

8. Product Warranties

8.1 Manufacturer Warranties

Our products are covered by manufacturer warranties as specified in product documentation. Warranty periods vary by product (typically 5-7 years as stated in product descriptions).

8.2 Warranty Claims

To make a warranty claim:

• Contact our customer support within the warranty period
• Provide proof of purchase
• Describe the defect or malfunction
• Follow our return procedures

8.3 Warranty Exclusions

Warranties do not cover:

• Damage from misuse, abuse, or neglect
• Unauthorized modifications or repairs
• Normal wear and tear
• Damage from improper installation
• Acts of God, accidents, or external causes
• Products used beyond specified parameters

9. Returns and Refunds

Our return and refund policies are detailed in our separate Refund Policy document. Please review that policy before making a purchase. Key points include:

• 30-day return window for most products
• Products must be unused and in original packaging
• Certain products are non-returnable
• Restocking fees may apply
• Customer responsible for return shipping costs

10. Intellectual Property Rights

All content on our website, including text, graphics, logos, images, software, and documentation, is the property of SmartInfra or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, distribute, or modify our content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or decompile our software
• Remove copyright or proprietary notices

11. User Conduct

You agree not to:

• Use our services for illegal purposes
• Violate any applicable laws or regulations
• Infringe on others' intellectual property rights
• Transmit harmful code or malware
• Attempt to gain unauthorized access to our systems
• Interfere with other users' access to our services
• Impersonate others or misrepresent your affiliation
• Engage in fraudulent activities

12. Product Usage and Safety

Our smart infrastructure products must be:

• Installed by qualified professionals
• Used in accordance with provided documentation
• Maintained according to manufacturer guidelines
• Operated within specified parameters
• Regularly inspected for proper functioning

Improper installation or use may void warranties and create safety hazards.

13. Technical Support

We provide technical support as follows:

• 24/7 support availability
• Support via phone, email, and online portal
• Support limited to product functionality issues
• Training and consulting available separately
• Support subject to active warranty or service agreement

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT OR SERVICE
• WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES
• WE ARE NOT LIABLE FOR LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES
• WE ARE NOT LIABLE FOR DAMAGES FROM PRODUCT INSTALLATION OR USE
• WE ARE NOT LIABLE FOR THIRD-PARTY PRODUCTS OR SERVICES

15. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN PRODUCT WARRANTIES:

• PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE"
• WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED
• WE DISCLAIM WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE
• WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION
• WE DO NOT WARRANT SPECIFIC RESULTS OR ENERGY SAVINGS

16. Indemnification

You agree to indemnify and hold harmless SmartInfra, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of our products or services
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Improper installation or use of products

17. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy. Our products may collect operational data for performance monitoring and optimization. By using our products and services, you consent to such data collection as described in our Privacy Policy.

18. Third-Party Services

Our products may integrate with third-party services or platforms. We are not responsible for:

• Third-party service availability or performance
• Third-party terms, policies, or practices
• Compatibility issues with third-party products
• Data shared with third-party services

19. Export Compliance

You agree to comply with all applicable export control laws and regulations. You may not export or re-export products to:

• Prohibited countries or territories
• Sanctioned entities or individuals
• End users engaged in prohibited activities

20. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or technical failures.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Invalid provisions shall be replaced with valid provisions that achieve similar objectives.

22. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and SmartInfra regarding the use of our services and supersede all prior agreements and understandings.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Alwar, India. You agree to submit to the personal jurisdiction of such courts.

24. Dispute Resolution

Before filing a lawsuit, parties agree to attempt resolution through good faith negotiations for 30 days. If unresolved, disputes may proceed to litigation in accordance with Section 23.

25. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to any party without restriction.

26. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

27. Contact Information

28. Acknowledgment

BY USING OUR WEBSITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS & CONDITIONS.